The data controller for all personal information collected by this practice is Estivaliz Inigo Torres, MOst, trading as London Healing Therapies, 204 Mitcham Road, SW17 9NN, London.
We collect and process the following personal data: full name, date of birth, contact details (phone, email, address), health and medical history, appointment records, treatment notes, and payment information. For home visit and mum & baby clients, we may also collect additional health information relevant to your care.
Your data is collected to: provide safe and effective osteopathic and massage therapy treatment; manage your appointment bookings; send appointment reminders and aftercare advice; comply with our professional and legal obligations as a registered osteopath (GOsC); and process payments.
We process your data under the following legal bases: Legitimate Interests (providing healthcare), Legal Obligation (professional registration requirements with the General Osteopathic Council), and Consent (for marketing communications, where applicable).
Your clinical records are stored securely using Cliniko practice management software, which is UK GDPR-compliant and ISO 27001 certified. Paper records, if used, are stored in a locked cabinet. We retain patient records for a minimum of 8 years following the last treatment, in line with GOsC and healthcare standards.
We do not sell or share your personal data with third parties for marketing purposes. We may share data with: other healthcare providers (with your consent, for referral purposes); professional indemnity insurers; and regulatory bodies (e.g., GOsC) if required by law. Our booking platform (Cliniko) processes data on our behalf under a data processing agreement.
Under UK GDPR, you have the right to: Access a copy of the personal data we hold about you; Rectification of inaccurate data; Erasure of data where legally permissible; Restriction of processing in certain circumstances; Data Portability; and Object to processing. To exercise any of these rights, please contact us at info@londonhealingtherapies.com.
Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. No personal health data is collected through this website.
If you have concerns about how we handle your data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
This policy was last updated in May 2026. We may update it from time to time to reflect changes in law or our practices. The current version will always be available on this page.